MailWeave Support

Email support

The primary support address is support.mailweave@gmail.com. You can also reach us at support.mailweave@vercel.app.

To help us investigate

Include the account email, workspace name, approximate time and timezone, and the page or action involved. Describe what you expected and what happened instead. You can include a request or delivery ID from the dashboard.

• Technical issue: include steps to reproduce, browser and operating system, and a screenshot if it helps. Never send passwords, API keys, mailbox credentials, invitation tokens, or full email contents.
• Billing: include the account email, plan, Paddle transaction reference or receipt, and the charge date.
• Account access: tell us the sign-in email and describe the error. We may need to verify account ownership.
• Webhook delivery: include the event or delivery ID, endpoint status code, and approximate time. Redact secrets and personal data from logs.
• Refund request: include the account email, transaction reference, and reason. See the Refund and Cancellation Policy.

MailWeave retries unsuccessful webhook deliveries according to its configured retry schedule. Check the delivery history and your endpoint logs before requesting a replay. Network conditions and endpoint availability can affect delivery.